At Stainless Steals, we are committed to providing high-quality commercial kitchen products and ensuring that our customers are satisfied with their purchases. This Refund & Return Policy explains the procedures, conditions, and rights related to returning products, requesting refunds, and resolving any issues with your orders. By purchasing from Stainless Steals, you agree to comply with the terms described below. This policy is designed to ensure transparency and protect both our customers and our business, while maintaining compliance with consumer protection laws, Google AdSense standards, and e-commerce best practices.
1. Returns Eligibility
We accept returns for products that are defective, damaged, or incorrect at the time of delivery. To be eligible for a return, the item must be unused, in its original packaging, and accompanied by proof of purchase such as an order confirmation or invoice. Products damaged during shipment or manufacturing defects are also eligible. Items that have been altered, assembled incorrectly, or used in a way that voids the manufacturer’s warranty may not qualify for returns. Customers are encouraged to inspect their orders immediately upon receipt and report any issues within the time frame specified in this policy to ensure timely resolution.
2. Return Request Process
To initiate a return, customers must contact Stainless Steals’ customer support via email at [email protected] or by phone at (512) 442-3241. When requesting a return, provide your order number, details of the issue, and any supporting photos if the product is defective or damaged. Once your request is reviewed and approved, you will receive instructions on how to return the product, including shipping address and packaging requirements. Returns without prior authorization may not be accepted. Stainless Steals reserves the right to inspect returned items to verify eligibility before issuing a refund or replacement.
3. Refunds
Approved returns will be refunded using the original payment method unless otherwise agreed. Refunds typically take 5–10 business days to process after the returned item is received and inspected. Shipping charges are generally non-refundable unless the return is due to an error on our part, such as sending the wrong product or a damaged item. Stainless Steals reserves the right to withhold refunds for items that do not meet the return eligibility criteria. Customers will be notified via email once the refund has been processed. Refund amounts may be adjusted for restocking fees if applicable and clearly communicated during the return approval process.
4. Exchanges
In some cases, customers may request an exchange instead of a refund. Exchanges are subject to product availability. If the replacement item is not available, a refund will be issued. Customers requesting an exchange should follow the same return request process described above. Stainless Steals is not responsible for additional shipping costs unless the exchange is due to a product error or defect. All exchanged products must meet the same eligibility requirements as returns, including being unused and in original packaging. Our goal is to ensure customers receive the correct item in perfect condition, maintaining a reliable and professional shopping experience.
5. Damaged or Defective Products
If you receive a product that is damaged, defective, or not as described, please contact our customer support immediately. Include your order number, a description of the problem, and photos if possible. We will review your request and provide instructions for returning the item. Stainless Steals will cover the cost of shipping for returns related to defective or damaged items. Once the item is received and verified, we will issue a full refund, replacement, or exchange. Prompt reporting ensures that issues are resolved quickly and efficiently, helping maintain customer satisfaction and trust.
6. Non-Returnable Items
Certain items may be non-returnable due to health, safety, or hygiene reasons, or if they are custom-made. Examples include items that have been modified, special orders, or items marked as final sale on the product page. Stainless Steals clearly identifies non-returnable products on the website. Customers should carefully review product descriptions and terms before purchasing these items. By completing a purchase, customers acknowledge and accept that non-returnable items are not eligible for refunds, exchanges, or returns under any circumstances, except in cases of product defects or shipping errors.
7. Shipping for Returns
Customers are responsible for securely packaging items for return shipping unless the return is due to a defective or incorrect product. Stainless Steals recommends using a shipping service with tracking and insurance to avoid loss or damage during transit. Items returned without tracking may delay the processing of refunds or exchanges. Once the returned product is received and verified, we will process the refund or replacement in a timely manner. Shipping fees for customer-initiated returns are generally not reimbursed unless otherwise specified. Accurate address information and proper packaging ensure a smooth return process.
8. Contact Information
If you have any questions, concerns, or need assistance with a return or refund, please contact us using the details below. Our team is committed to providing clear and prompt support to resolve any issues and ensure a satisfactory shopping experience.